Returns

Return policy

Items must be:

  • Unworn and in new condition
  • Shipped with the original packing slip
  • Postmarked within 30 days of the purchase date.

Note: When calculating your refund, please know kept items will be valued at full retail price.

Returns (international)

For details or to request an international return, email info@krago.us with the following details:

  • Order ID
  • Item description and quantity

Gift returns

Not your style? No problem. We will issue store credit for the value of your unwanted item. Send a message to info@krago.us and include as many of the details below as possible:

  • Your name and phone number
  • The purchaser’s name and/or email
  • Order ID (included on packing slip if gift was shipped directly)
  • Item Description/Quantity (include a picture if that helps!)